Frequently Asked Questions

Before you start shopping, we recommend that you read our Terms and Conditions. You can either register on our site to place an order or you can check out as a guest.

Every item on sale.manoloblahnik.com has a size guide and fit recommendation on the product page. For a specific size query, please contact our Customer Service team via info@manoloblahnik.com. If the item you order doesn't fit you, please be assured you can return it using our free returns service. To view our full returns policy, please click here.

The currency will be set according to your location and displayed at checkout. To ensure you are viewing the correct currency, you can change your shipping location on the top right-hand side of the web page.

We accept Visa, Mastercard, American Express and JCB. Some cards may require authorisation from the issuing bank. Additional payment methods may be added from time to time.

Kindly note that order processing times may take 2-5 business days and a further 2-5 business days for delivery during the sale period. You will receive an email containing the tracking details as soon as your item is ready to be shipped. Please note delivery to rural areas may take slightly longer.

Due to the high demand experienced during our sale, dispatch may take an additional 3-4 working days.

We do not ship to PO boxes. Please be advised if you enter a PO box in your shipping address your order will be cancelled.

Please note that shipping charges may vary according to your shipping destination and will be determined at the checkout.

Please be assured that we cover the cost of import duties on orders for all countries, so you don't need to worry. If you believe there may be an issue, please contact us.

If you paid by credit card, payment will usually be taken once your order is approved and ready for shipping. Please be aware that your bank or card issuer may reserve the money, meaning that you can't use it for a short period. If you request for your order to be cancelled before it is processed, we will simply cancel the transaction and there will be no need to process a refund.

You will receive a confirmation email once you have placed your order. This does not mean your order has been accepted. Kindly note that orders are subject to payment approval. As soon as your payment details have been approved by our team your order will be processed.

Unfortunately, you cannot cancel your own order, please contact our customer service team via info@manoloblahnik.com if you wish to cancel your order. Please note we can only accept cancellations prior to the order being shipped and therefore ask that any order cancellation requests are made as soon as possible. In the instance that your order has already been shipped, we would advise you to wait for your order to be delivered and then utilise our complimentary returns service. Once the store has received and processed your return, you will receive your refund according to our Returns Policy.

Unfortunately, we cannot accept special requests on orders at this time.

At the moment we do not provide a reservation service on sale.manoloblahnik.com. To guarantee your purchase we recommend placing your order as soon as possible.

In rare cases where we cannot fulfil your order it will be cancelled and you will be refunded in full. We will always contact you directly with further information regarding your order cancellation. You will receive your refund within 7 business days depending on the billing cycle of your bank.

Please note that the shipment and delivery of orders is dependent on payment verification and availability of products.

Sourcing products from our network of boutiques means that sometimes an item may sell out in store at the very same time as an order is placed online. In a situation where we cannot fulfil your order with the correct style, colour and size, your order will be cancelled and you will be refunded in full.

You will receive regular email updates on the delivery status of your order. You can also check the status by logging into your account on sale.manoloblahnik.com or on dhl.com by inserting the tracking number supplied once the order is dispatched.

Please note due to the high demand experienced during our sale, dispatch may take an additional 3-4 working days.

If you wish to change your shipping address after you have placed your order, please contact us directly at info@manoloblahnik.com. Please be advised that we cannot change the delivery address after the order has been shipped. It is not possible to change addresses to a different country.

We offer free returns for orders placed on sale.manoloblahnik.com. You can book a return collection within 14 days of receiving your order. Returns must be in their original condition as per our Returns Policy.

To book your return collection please click here. During sale and busy periods, please allow 10 to 14 working days for processing your return.

Please view our full returns policy here.

Unfortunately, we do not offer exchanges on orders placed through sale.manoloblahnik.com. If, for whatever reason, you are not satisfied with your purchase you can use our complimentary returns service to return your order. Then, if you require a different size or style, please place a new order on sale.manoloblahnik.com.

You will receive an email shortly after booking a return containing the return shipment labels. Please check your emails from us to retrieve these documents.

Please go to our returns page and simply add in your order and email used to place the order. You will then be directed through our easy, free returns process.

If you purchase an item on sale.manoloblahnik.com with the intention of giving it as a gift, please be mindful that we can only organise returns if made within 14 days of the original delivery and in accordance with our Returns Policy. Once the 14-day period has elapsed, it will not be possible to organise a return for the order. Due to our return process the return must be requested and authorised by the client who initially placed the order, as opposed to the recipient, apologies for any inconvenience this may cause.

Kindly note that we only accept returns if the goods are in original condition and in accordance with our Returns Policy. Refunds will be made to the original payment card. We cannot accept returns for items purchased at our boutiques or stockists.

We offer easy, free returns for orders placed on sale.manoloblahnik.com. If you are having issues organising a return, please contact info@manoloblahnik.com. We strongly advise against using your own return service. Should you need to use your own return service we recommend obtaining a proof of postage for tracking purposes. Please be advised that we do not take any responsibility for charges this may incur, including import duties and taxes upon entry to the UK and any loss or damage to parcels.

We understand that you may change your mind about your order. If you decide to keep your order after booking a return please email info@manoloblahnik.com. Please don’t forget to include your order number in the email.

As soon as we receive your return you will receive an email notification. You can also track the progress of the delivery by using the DHL tracking number on the return Airway Bill. Please understand that returns may take approximately 7 to 10 business days to be delivered back to us. During the opening of our sale site and busy periods, please allow 10 to 14 working days for processing your return.

Unfortunately, we do not accept returns at our stores and boutiques for items purchased on sale.manoloblahnik.com. Please be advised that if you take your order to one of our boutiques, they will not be able to assist you. If you need assistance organising a return, please contact our customer service team by emailing info@manoloblahnik.com. For more information, please view our Returns Policy.

Unfortunately, we are unable to book return collections in countries other than where the order was originally shipped. If you require assistance, please email info@manoloblahnik.com.

All returns are subject to assessment according to our Returns Policy. Once your return is accepted by our team you will receive a confirmation email. Refunds for the item value are made to the original method of payment within 14 days of receipt of your return. Depending on your bank’s billing cycle, it may take up to 10 business days for the transaction to appear in your account. You can always contact your bank to check the status of your refund.

During sales and busy periods, please allow 10 to 14 working days for your return to be processed.

Once your return is accepted by our team you will receive a refund of the item value to your original method of payment, excluding any initial shipping costs.

Please visit our Mend my Manolos page to discover more about our repair service powered by The Restory. This service is intended for all customers who would like to restore and / or repair their Manolo Blahniks due to wear and tear.

Please note all items purchased from sale.manoloblahnik.com and manoloblahnik.com within the past year may be covered by our one-year warranty, subject to assessment. If this applies to you and you feel the damage is subject to a manufacturing fault, please contact our team via info@manoloblahnik.com. Please note this policy does not cover damage due to wear and tear or change of mind.

Alternatively, if you have purchased an item from a Manolo Blahnik boutique or stockist within the past year and you believe the item has a manufacturing fault, please refer to our Returns Policy.

Items purchased from manoloblahnik.com or sale.manoloblahnik.com within the past year may be covered by our one-year warranty, subject to assessment. This policy covers manufacturing faults and imperfections but does not cover damage due to wear and tear or accidental damage.

Please contact our team via info@manoloblahnik.com with your contact details, proof of purchase and images of the item so we can assist you further.

All repairs and returns need to be processed through the original place of purchase according to our Returns Policy. Please contact the store where the item was purchased for further information. The shoes will then be assessed according to our Returns Policy.

If you have placed an order on sale.manoloblahnik.com and believe you have received a faulty product, please contact us directly at info@manoloblahnik.com with your order number and photographs of the fault. Following our assessment, we will advise on how to proceed. Please do not send anything back to us prior to our confirmation.

All repairs and returns need to be processed through the original place of purchase according to our Returns Policy. Please contact the store where the gift was purchased for further information. The shoes will then be assessed according to our Returns Policy.

Yes, to view a full list of The Restory’s international pick-up services, please click here.