manoloblahnik.com

Introduction

It is our intention to provide beautiful products and ensure their longevity and durability. However, as our products are hand-made, very occasionally they may contain small imperfections. We also understand that sometimes people change their mind after making a purchase and may wish to return an item. Please note we do not offer exchanges on our Sale Website. The following is a brief guide on how we deal with returns, repairs and faults.

This policy only applies to items purchased via the website sale.manoloblahnik.com/gb/ (“Sale Website”). For purchases from www.manoloblahnik.com or a store or boutique, please contact the boutique where you made the purchase and they can assist you, or, refer to the Returns Policy located on www.manoloblahnik.com.

If you have any questions, please contact info@manoloblahnik.com or the boutique where you made your purchase.

Your statutory and legal rights remain unaffected.

OUR REQUIREMENTS

We are unable to process any return or repair without:

  • your name, address and contact details;
  • proof of purchase or order number; and
  • inspecting the item first.

If you change your mind and wish to return an item, you must do so within 14 days of purchase, it must be in perfect condition and in undamaged original packaging.

We cannot accept responsibility for, or return, any item that has been repaired or altered by a third party. We are also unable to accept returns of customised items.

We use a third-party collection service which can be scheduled between 9am – 5pm Monday to Friday. Collection times cannot be guaranteed. Collection is only available in the same country as the original delivery.

Please note, we use your personal data (your name, address and contact details) to process and deal with your return or repair. We may need to share your details with our other boutiques or collection service to deal with your request. We may store details to track any recurring requests.

Personal data is managed and handled in accordance with our privacy policy available here.

REFUNDS – SALE WEBSITE

This section is only for products purchased from our Sale Website. If you purchased a product in our boutiques or www.manoloblahnik.com, please refer to the Returns Policy located on www.manoloblahnik.com

Where you purchase an item from the Sale Website you are entitled to change your mind within 14 days of delivery. You may cancel your order prior to delivery and request a refund, we do not offer exchanges on our Sale Website.

If you wish to cancel or change your mind, please visit the RETURNS page on www.manoloblahnik.com to return an item providing your contact information, order number and the other details requested.

If you make a return because you have changed your mind, your item must not have been handled differently than if you had been trying it on in one of our boutiques to check the fit. If you return something that has been treated differently or obviously worn beyond just checking the fit, we will be allowed to withhold part of your refund to compensate for the lost value in the item.

If you wish to return an item it must be returned to us within 14 days, following any instructions we provide. We recommend that you book your collection within 7 days of receiving your item.

Once we have received your return and we are satisfied it is in perfect condition, we will refund the original payment card within 14 days. Where we cannot accept your return, we will contact you to discuss the alternatives (if any).

Your statutory and legal rights remain unaffected.

WARRANTY AND REPAIRS

Where an item has a manufacturing fault we may be able to offer you a repair or replacement depending on the circumstances.

For items purchased from the Sale Website please contact info@manoloblahnik.com with your contact details, proof of purchase and images of the items so we can assist you further.

For purchases made on the Sale Website we are pleased to offer a warranty on items for 12 months from the date of purchase.

If your item is covered by our warranty we will assess whether a repair or replacement is most appropriate. This policy covers manufacturing faults and imperfections but does not cover damage due to wear and tear or accidental damage.

Alterations or repairs not carried out by us will void this warranty as we cannot be responsible for any attempted repair, alteration or customisation.

Your statutory and legal rights remain unaffected.