manoloblahnik.com

Frequently Asked Questions

How do I make a purchase on sale.manoloblahnik.com?

Before you start shopping, we recommend that you read our Terms and Conditions. You can either register on our site to place an order or you can check out as a guest.

How do I know if my new item will fit?

Every item on sale.manoloblahnik.com has a size guide and fit recommendation on the product page. For a specific size query, please contact our Customer Service team via info@manoloblahnik.com. If the item you order doesn't fit you, please be assured you can return it using our free returns service. To view our full returns policy, please click here.

Which currency can I buy in?

The currency will be set according to your location and displayed at checkout. To ensure you are viewing the correct currency, you can change your shipping location on the top right-hand side of the web page.

What payment methods are accepted on sale.manoloblahnik.com?

We accept Visa, Mastercard, American Express and JCB. Some cards may require authorisation from the issuing bank. Additional payment methods may be added from time to time.

Do you ship to my country or region?

Due to the coronavirus, some countries or regions may impose import restrictions meaning we have to temporarily halt shipments to these places. To check if we are still shipping to your destination please check the delivery details in the checkout.

We ship to the following destinations:

Argentina, Australia, Austria, Bahrain, Belgium, Brunei, Bulgaria, Cambodia, Canada, Canary Islands, Chile, Colombia, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guadeloupe, Honduras, Hong Kong - China, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Jersey, Korea, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Maldives, Malta, Monaco, Netherlands, New Zealand, Nigeria, Norway, Oman, Pakistan, Panama, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey, United Arab Emirates, United Kingdom, United States, Venezuela and Vietnam.

How long does it take for order processing and delivery?

We currently offer an express shipping service with our partner courier DHL. You will receive an email containing the tracking details as soon as your item is ready to be shipped. Please note that order processing times may take 2-4 business days and a further 2-5 days for delivery.

Kindly note that for delivery to rural areas may take slightly longer.

Do you deliver to PO boxes?

We do not ship to PO boxes. Please be advised if you enter a PO box in your shipping address your order will be cancelled.

How much will I be charged for shipping?

Please note that shipping charges may vary according to your shipping destination and will be determined at the checkout.

Will there be additional duties payable on my purchase?

Please be assured that we cover the cost of import duties on orders for all countries, so you don't need to worry. If you believe there may be an issue, please contact us.

When will I be charged for my order?

If you cancel your order before it is processed, we will refund you through your original payment method.

If you paid by credit card, payment will usually be taken once your order is approved and ready for shipping. Please be aware that your bank or card issuer may reserve the money, meaning that you can't use it for a short period. If you cancel your order before it is processed, we will simply cancel the transaction and there will be no need to process a refund.

How will I know my order has been received?

You will receive a confirmation email once you have placed your order. This does not mean your order has been accepted. Kindly note that orders are subject to payment approval. As soon as your payment details have been approved by our team your order will be processed.

Can I cancel my order?

Unfortunately, you cannot cancel your own order, please contact our customer service team via info@manoloblahnik.com if you wish to cancel your order. Please note we can only accept cancellations prior to the order being shipped and therefore ask that any order cancellation requests are made as soon as possible. In the instance that your order has already been shipped, we would advise you to wait for your order to be delivered and then utilise our returns service, following the returns instructions located in your parcel. Once the store has received and processed your return, you will receive your refund according to our Returns Policy.

Can I make special requests on my order?

Unfortunately, we cannot accept special requests on orders at this time.

Can I reserve an item to buy later?

At the moment we do not provide a reservation service on sale.manoloblahnik.com. To guarantee your purchase we recommend placing your order as soon as possible.

My order was cancelled. When will I receive a refund?

In rare cases where we cannot fulfil your order it will be cancelled, and you will be refunded in full. We will always contact you directly with further information regarding your order cancellation. You will receive your refund within 7 business days depending on the billing cycle of your bank.

My order has been cancelled. Why?

Please note that the shipment and delivery of orders is dependent on payment verification and availability of products.

Sourcing products from our network of boutiques means that sometimes an item may sell out in store at the very same time as an order is placed online. In a situation where we cannot fulfil your order with the correct style, colour and size, your order will be cancelled and you will be refunded in full.

I am purchasing an item as a gift. Can the recipient return it?

If you purchase an item on sale.manoloblahnik.com with the intention of giving it as a gift, please be mindful that we can only organise returns if made within 14 days of the original delivery and in accordance with our returns policy. Once the 14-day period has elapsed, it will not be possible to organise a return for the order. Due to our return process the return must be requested and authorised by the client who initially placed the order, as opposed to the recipient, apologies for any inconvenience this may cause.

Kindly note that we only accept returns if the goods are in original condition and in accordance with our returns policy. Refunds will be made to the original payment card. We cannot accept returns for items purchased at our boutiques or stockists.

Can I use my own return service?

We offer easy, free returns for orders placed on sale.manoloblahnik.com. If you are having issues organising a return, please contact info@manoloblahnik.com. We strongly advise against using your own return service. Should you need to use your own return service we recommend obtaining a proof of postage for tracking purposes. Please be advised that we do not take any responsibility for charges this may incur, including import duties and taxes upon entry to the UK and any loss or damage to parcels.

I decided to keep my order but have already submitted the return form. What should I do?

We understand that you may change your mind about your order. If you decide to keep your order after booking a return please email info@manoloblahnik.com. Please don’t forget to include your order number in the email.

How do I track my return?

As soon as we receive your return you will receive an email notification. You can also track the progress of the delivery by using the DHL tracking number on the return Airway Bill. Please understand that returns may take approximately 7 business days to be delivered back to us.

Can I return my item to a Manolo Blahnik boutique?

Unfortunately, we do not accept returns at our stores and boutiques for items purchased on sale.manoloblahnik.com. Please be advised that if you take your order to one of our boutiques, they will not be able to assist you. If you need assistance organising a return, please contact our customer service team by emailing info@manoloblahnik.com. For more information, please view our returns policy.

I am no longer in the country where my order was delivered. Can I organise a return collection?

Unfortunately, we are unable to book return collections in countries other than where the order was originally shipped. If you require assistance, please email info@manoloblahnik.com.

When will I receive my refund?

All returns are subject to assessment according to our returns policy. Once your return is accepted by our team you will receive a confirmation email. Refunds for the item value are made to the original method of payment within 14 days of receipt of your return. Depending on your bank’s billing cycle, it may take up to 10 business days for the transaction to appear in your account. You can always contact your bank to check the status of your refund.

During sales and busy periods, please allow 10 to 14 working days for your return to be processed.

Will I be refunded the full value of my order?

Once your return is accepted by our team you will receive a refund of the item value to your original method of payment, excluding any initial shipping costs.

Please note that if you are located within the EU, you will receive a full refund including shipping costs.

Do Manolo Blahnik offer a repair service?

Please visit our Mend my Manolos page to discover more about our repair service powered by The Restory. This service is intended for all customers who would like to restore and / or repair their Manolo Blahniks due to wear and tear.

Please note all items purchased from manoloblahnik.com within the past year may be covered by our one-year warranty, subject to assessment. If this applies to you and you feel the damage is subject to a manufacturing fault, please contact our team via info@manoloblahnik.com. Please note this policy does not cover damage due to wear and tear or change of mind.

Alternatively, if you have purchased an item from a Manolo Blahnik boutique or stockist within the past year and you believe the item has a manufacturing fault, please refer to our returns policy.

I have purchased an item from sale.manoloblahnik.com within the past year and believe it is faulty. Am I entitled to a repair?

Items purchased from manoloblahnik.com or sale.manoloblahnik.com within the past year may be covered by our one-year warranty, subject to assessment. This policy covers manufacturing faults and imperfections but does not cover damage due to wear and tear or accidental damage.

Please contact our team via info@manoloblahnik.com with your contact details, proof of purchase and images of the item so we can assist you further.

I have purchased an item from a Manolo Blahnik boutique / stockist within the past year and believe it is faulty. Am I entitled to a repair?

All repairs and returns need to be processed through the original place of purchase according to our returns policy. Please contact the store where the item was purchased for further information. The shoes will then be assessed according to our returns policy.

I have recently purchased from sale.manoloblahnik.com and believe I have received a faulty shoe. What do I do?

If you have placed an order on sale.manoloblahnik.com and believe you have received a faulty product, please contact us directly at info@manoloblahnik.com with your order number and photographs of the fault. Following our assessment, we will advise on how to proceed. Please do not send anything back to us prior to our confirmation.

I have received a pair of Manolos as a gift and I believe they are faulty. Can you help?

All repairs and returns need to be processed through the original place of purchase according to our returns policy. Please contact the store where the gift was purchased for further information. The shoes will then be assessed according to our returns policy.

I live outside of the UK. Can I use the Mend my Manolo repairs and restoration services powered by The Restory?

Yes, to view a full list of The Restory’s international pick-up services, please click here.

How do I track the delivery of my order?

You will receive regular email updates on the delivery status of your order. You can also check the status by logging into your account on sale.manoloblahnik.com or on dhl.com by inserting the tracking number supplied.

Where is my order?

Due to coronavirus, our partner courier DHL have waived the mandatory signature upon delivery to ensure they maintain a safe distance while delivering your order.

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Once your order is shipped you will receive an email containing the DHL tracking link. All deliveries require a signature. If you believe there is an issue with your delivery please contact our customer service team via info@manoloblahnik.com as soon as possible, preferably within 10 business days so we can assist.

Does my parcel require a signature upon delivery?

Due to coronavirus, our partner courier DHL have waived the mandatory signature upon delivery to ensure they maintain a safe distance while delivering your order.

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To ensure your parcel reaches you safely and in pristine condition we require a signature upon delivery. Please be advised that if you change your delivery options to waive the signature you accept the terms and conditions, and liability should any theft or damage occur from the time of delivery. Manolo Blahnik International Limited take no responsibility for lost or damaged parcel(s) if you have chosen to deliver your order without a signature. For further information please contact us at info@manoloblahnik.com.

Can I change my shipping address?

If you wish to change your shipping address after you have placed your order, please contact us directly at info@manoloblahnik.com. Please be advised that we cannot change the delivery address after the order has been shipped. It is not possible to change addresses to a different country.

Can I return my order?

We offer free returns for orders placed on sale.manoloblahnik.com. You can book a return collection within 14 days of receiving your order. Returns must be in their original condition as per our Returns Policy.

To book your return collection please click here. During sale and busy periods, please allow 10 to 14 working days for processing your return.

What is your returns policy?

Please view our full returns policy here.

Can I exchange my order?

Unfortunately, we do not offer exchanges on orders placed through sale.manoloblahnik.com. If, for whatever reason, you are not satisfied with your purchase you can use our complimentary returns service to return your order. Then, if you require a different size or style, please place a new order on sale.manoloblahnik.com.

I lost my return label. How can I get a new one?

You will receive an email shortly after booking a return containing the return shipment labels. Please check your emails from us to retrieve these documents.

I checked out as guest. How can I return my order?

Please go to our Returns page and simply add in your order and email used to place the order. You will then be directed through our easy, free returns process.